Customer support tickets, built right into WordPress.
Handle every request in one dashboard. Track SLAs. Sell WooCommerce support-hour packages. Ship it in minutes with a guided setup wizard.
Everything you need to run support in WordPress.
One plugin, one dashboard, every request tracked from the moment it lands to the moment it's resolved.
Ticketing System
Assign, route, reply, and close — from inside WordPress admin.
3-Level Categories PREMIUM
Category → subcategory → sub-subcategory, with dynamic per-category forms.
SLA Priority Targets
Configurable response-time targets per priority level. Auto-set by category on Premium.
WooCommerce Packages PREMIUM
Sell support-hour packages as WooCommerce products. Track consumption per client.
Staff Management PREMIUM
Dedicated agent logins with bulk CSV import/export.
Setup Wizard
Guided onboarding — go from install to first ticket in under 10 minutes.
Multilingual (EL/EN)
Fully translated Greek and English UI, on both admin and client sides.
Client Portal
Customers submit, follow up, and close their own tickets — no admin logins.
Three steps. No coding.
Install
Add the plugin from WordPress.org or upload the ZIP. Activate.
Configure
Answer the setup wizard's questions. Categories, staff, SLAs — done.
Resolve
Tickets start flowing in. Your team replies from the WordPress admin.
Stop losing support requests in inboxes.
Without Supportivo
- Requests scattered across email, forms, and DMs.
- No visibility into who's answering what.
- No SLA tracking — every reply feels late.
- Support hours are given away for free.
- Customers keep asking "did you get my email?".
With Supportivo
- Every request lands in one WordPress dashboard.
- Assign, prioritise, and route with a click.
- Clear SLA priority targets on every ticket.
- Sell support-hour packages through WooCommerce.
- Customers self-serve through their own portal.
Free forever. Pro when you're ready.
Every paid tier ships with a 30-day trial. Cancel anytime.
Free
Everything you need to start.
- Unlimited tickets
- Manual Support Hours tracking
- EL/EN interface
- Community support
Starter
For solo shops and freelancers.
or €49.99/yr · €149.99 lifetime
- Everything Premium unlocks
- 1 site license
- Priority email
Professional
For growing support teams.
or €99/yr · €279 lifetime
- Everything Premium unlocks
- 3 site licenses
- Priority email
Agency
For agencies with many clients.
or €199/yr · €499 lifetime
- Everything Premium unlocks
- Unlimited site licenses
- Priority email
Starter, Professional, and Agency all unlock the exact same Premium features — categories, SLA priority, WooCommerce packages, Staff Management. They differ only in site-license count. Full comparison →
Frequently asked questions
Is there a free version?
Yes. Supportivo has a fully functional free tier available on WordPress.org. Paid tiers add Business Type templates, category-based ticketing, WooCommerce support-hour packages, and dedicated staff logins.
Does it work with WooCommerce?
Yes. You can sell support-hour packages as regular WooCommerce products. Each customer's package consumption is tracked automatically as they open tickets.
Is Supportivo available in Greek?
Yes. The plugin ships with full Greek and English translations for both the admin dashboard and the customer-facing client portal.
Can customers close their own tickets?
Yes. Customers can mark their own tickets resolved through the client portal — no admin login required.
Where do I get help?
Existing customers use our Help Center at help.getsupportivo.com. Pre-sales questions go to the contact form below.
Do you offer a trial on paid plans?
Every paid tier includes a 30-day trial. No card required to start.